MMCM - 302 (B) Total Quality Management

1. INTRODUCTION: Principles of Quality Management - Pioneers of TQM - Quality costs 

Quality system Customer Orientation - Benchmarking - Re-engineering – Concurrent

Engineering.

2. PRACTICES OF TQM: Leadership - Organisational Structure - Team Building – Information

Systems and Documentation - Quality Auditing - ISO 9000 - QS 9000.

3. TECHNIQUES OF TQM: Single Vendor Concept - J.I.T. - Quality Function deployment -

Quality Circles - KAIZEN - SGA - POKA - YOKE - Taguchi Methods.

4. STATISTICAL QUALITY CONTROL: Methods and Philosophy of Statistical Process

Control - Control Charts for Variables and Attributes - Cumulative sum and Exponentially

weighted moving average control charts - Others SPC Techniques - Process Capability Analysis

- Six sigma accuracy.

5. ACCEPTANCE SAMPLING: Acceptance Sampling Problem - Single Sampling Plans for

attributes - double, multiple and sequential sampling, Military standards - The Dodge – Roming

sampling plans.

Reference Books:

1. Mohamed Zairi, ff Total Quality Management for Engineers ff. Woodhead Publishing Limited

1991.

2. Harvid Noori and Russel, ff Production Lind operation management - Total Quality and

Responsiveness ff, McGraw-Hill Inc, 1995.

3. Suresh Dalela and Saurabh, ISO 9000 ff A Manual for Total Quality Management S. .Chand

and Company Ltd., 1997.

4. John Bank, ff The Essence of Total Quality Management ", Prentice Hall of 1f,Jia Pvt.

Ltd.1995.

5. Douglus C. Montgomery. ff Introduction to Statistical Quality C'ontrol ff, 2nd Edition, John

Wiley and Sons. 1991.

6. Grant E.L and Leavensworth, ff Statistical Quality C'ontrol ff, McGraw-Hill, 1984.